History of CRM Software

The concept of CRM systems started in the 80s when there was a demand for contact management systems. The increasing demand for such services is developing advanced technology.

Sales automation was introduced, then lead the conversion model came, billing system was also incorporated into the software as it comes like a complete package.

With the rising of the digital era, multiple social-media integrations were also introduced in this system to generate more leads per click, payment gateway facilities are available now, making the life of business more systematic.

Uses of Top Indian CRM Software

CRM can be used by any size of business be it small or big irrespective of the industry they are in.

CRM is primarily used to take care of sales, marketing, customer care, and support management in the business organization, but with the technology advanced you can have many more additional benefits that will help you with company growth.

The leads can be generated easily from various integrated websites that are related to the service being provided. A robust pipeline for easy completion of the sale cycle. Marketing tools to run campaigns on social media sites. Bulk SMS and email options to get your work done in minutes.

All the data is tracked and recorded in the system so you can follow up with your potential clients with accurate responses and also guide them with various recommendations while making other purchases that are similar to their interests.

A proposal and invoice process can ease up the billing process. You also save a lot of time and resources by directly just forwarding the invoices via WhatsApp and email.

You can resolve all your customer issues and complaints with the ticket management system. With email, chat, and telephony service the response can be given quickly using Solid Performers which is the best CRM vendor in India.

You can also modify all the system fields acc to the business requirement.

Automated proposals and bulk upload of emails and documents make the tasks of sales team associates easier and more prompt.

With the Solid Performers CRM system, you can execute a seamless and efficient approach while improving your consumer-provider relationship, as well as generating more remunerations. Your smart investment with the best CRM vendors in India at the early stage of the business will give fast gains in less time.