A travel operator needs to manage and meet the demands of their clients on the go. Travel CRM software (solid performer) coordinate and streamline the entire operations through a single platform. Solid performer manages different parts of the tour. This includes the ticket booking management, travel coordination, accommodation, daily plan management etc. Instead of individually managing these tasks on a different basis, solid performer CRM software combine these different tasks on a single platform. Solid performer can oversee the entire pipeline of different activities and upcoming bookings. Solid performer is a No.1 Travel CRM in India.
Generate Enquiries From Multiple Channels
With easy web integrations, funnel all enquiries from your website – forms, pop-ups, live-chats, landing pages and understand which holiday package is most popular on your website among the lot. You can also find which campaign (Google or Facebook) is getting you the most enquiries?
Calls & Mails:
Get calls & emails from your sales ids directly into the enquiry inbox and see the real-time status of each enquiry. Get seamless integration with your cloud telephony partners.
Facebook comments, tweets, bring all social media channels together into your enquiry box. Easily evaluate your social media campaign efforts by finding out the conversion rate of each running campaign.
Faster Enquiry Management
Lead Qualification & Lead Scoring:
Solid Performers qualifies all enquiries based on pre-set rules like locations, packages, or requirements and gives you a well categorized view within the dashboard.
Auto – Assign Leads:
Auto-assign all passport related tasks to the passport team and visa related to the visa team. Your sales member access to the enquiries for his team only. Let the teams focus on their enquiries.
Know the real-time status of your enquiries whether package details are sent or pending. Customize your stages of sales funnel and watch your leads move down the different stages of closure through the sales funnel.
All Documents at One Place
All important documents saved exactly where they should be. Avoid mixing up tickets or deep searching passports and ensure a headache free workflow. From passports to visas to tickets, about each trip/ booking/ customer, access each with just a click.
Create and Send Itineraries from the CRM
No more words, powerpoints, pdfs & waiting for mail attachments. Create and send good-looking itineraries within minutes directly with a solid performer. A basic form-filling feature which lets you include travel data through few dropdowns is all you need to create detailed travel itineraries in your brand template within minutes.
Automate Sales Tasks and Sell Faster
Solid performer Automate tasks such as email exchanges and booking requests and let your sales team focus only on bringing in just more business. From acknowledgement mails to itineraries to package details to invoices, solid performer’s efficient enquiry management system handle everything with easy. Get a detailed page for each enquiry and keep a tab on all necessary details like client details, package details, source of enquiry and past interactions on single page. With payment gateway links embedded in your emails you can allow the customer to make payments instantly.
Manage Marketing Mailers:
Save all marketing mailers in solid performer and send periodic promotional mailers to a filtered category of recipients from the overall customer database. Get detailed insights from each mailer campaign and realize the conversion rate of each mailer campaign.
Manage memberships and auto-send reminders to members for membership renewals. Understand customer holiday pattern with the help of solid performer’s analytics and up sell bigger membership plans.
Solid Performers CRM is essential for anyone who wants to dip their toes in the travel industry. Solid Performers helps the travel agents to maintain and serve their customers better and more efficiently. Leads are consolidated from multiple channels and stored in a unified inbox, this way you can always keep track of the incoming leads and assign agents to attend the leads. Solid Performers CRM helps in sending custom itineraries directly from the CRM, improves efficiency, converting queries to leads, make your team of travel agents more productive, and saves a lot of time and resources.
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