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Importance of Customer Relationship Management

When you look at any business model, the basic criteria of any business is to sell particular products or services, be it physically or virtually.

The customer is the end receiver in the chain. So to reach the customers a business needs a systematic approach to sustain for the term.

Just as they say” customer is the king ” so the king should always be pleased. You have to understand the Importance of Customer Relationship Management.

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There is nothing to lose but a higher probability is there for you to gain so much from Solid Performers CRM, find out the importance of Customer Relationship Management.

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We assure you that this is one of the best decisions for your business growth and success.

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Marketing Campaigns

The campaigns can be e-brochures, offers, discounts, new arrival notifications, seasonal recommendations, or festive exercises in the business. With google ads, Facebook ads and Instagram ads, etc you can run promotional campaigns. This will bring more inquiries to your business system.

Bulk E-mail Automation

You can formulate and design multiple e-brochures and templates and bulk-forward them to all existing and potential clients. With the email integration, you can send unlimited emails to the customers maintaining the relationship consistently.

Data Management

With the growing business, it is impossible to search all the data. The databases with the customers are hidden down in the line.  Just select the name and all the past interactions pops-up automatically, making it easier for the employees to deliver proper service.

Proposal Management

When a deal is happening a client will require a detailed and official explanation of the services and pricing. A proposal is generated in the system based on the requirement of the client and sent t him. You can pre-create and store default proposals in the CRM system based on your strategy, so you don’t have to create them again and again

Payment Automation

Once the client is okay with the proposal they are directed to make payments and a proper invoice is generated and delivered to them via email, WhatsApp, etc. A proper chain of billing process helps the business to have a proper account of the payments made and receive. You can Integrate multiple online payment Services too

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Sales -Force Automation

When a lead is generated in the CRM you can nurture them to convert it into a client. All the information of the client is received from multiple sources and gathered and segregated in a single system according to their interests and inquiry.

The customer is fed with follow-ups and the information that is inquired about. Recommendations of similar things are sent to them to arouse their interest to convert into sales.

A potential client will convert only when there are completely satisfied. sales automation makes it easier to track all the transactions step by step without missing out on any particular one.

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