Hotel Management CRM
Manage you guest data from the booking timelines till their Check-in – Check out and their experience of staying in your hotel. It’s all about the fantastic service you provide. As seen the extensive rise in hotel industry, now hotels need to switch themselves from paper work and excel sheets to Solid Performers Hotel CRM in order to fuel the business growth in this competitive market.
Followup Reminder Custom Status & Source Web Lead Form Integration Notes & File Uploads Log & History of Communication Easy Allocation & Tracking Integrate with any Source
Top Reasons to Choose Us
Embed all your Data
Single Window View
Manage different group of booking requirement under booking management. Booking becomes easy when you maintain them in an organized manner. CRM provides you a segregated view in the booking module so you can check how many bookings for room, banquet or lawn. CRM decreases the time processing and increases the work productivity.
With Solid Performers Hotel CRM create and manage you entire customer. CRM has become the most important ally for hotel industry and in this competition world the most important part is to understand your customers well and fulfil their expectation. CRM helps you in knowing your customer in a better way and make your hotel stand best in the crowds.
Get lead from different sources or add manually data’s in CRM and view all the update of your lead in the view section. You may receive lead for room booking, banquet or lawn, Keep your data’s segregated in a simpler way. In this integrated software you can integrate your account from multiple sources like Website, multiple Facebook accounts and get bookings from people directly in CRM.
Don’t miss any update for your upcoming activity, sync you google calendar with Solid Performers Hotel CRM and schedule meetings, events for any day and get reminder for the upcoming activities. Every feature is available in CRM now it’s your turn to use these features in way to get the best ROI from your inputs.
Create Invoice with Solid Performers Hotel CRM at the time of check-out with all other services provided to them and check the status of your invoice. CRM allows you to add default invoice setting with your prefix, seal signature and other details so that it becomes easy while creating an invoice. All the invoices will be recorded in the customers profile for future references.
Room / Inventory Management
Create and manage room and inventory in CRM with detailed information and with their pricing. Maintaining inventory details for hotel industry is a tough task especially in this competitive market. CRM helps you in monitoring your comprehensive inventory available in your hotel. Managing your inventory in CRM makes your work streamlined.
Creating and managing feedback of you customer play a vital role in the hotel industry. Feedback management helps you in knowing about your services impact on your customers. You can review their feedback and work on things if anything’s need to be changed. On their feedback you can also send an automated SMS or Email trigger which will have a great impact
Solid Performers Hotel CRM allows you to multiple tasks with the due date, description of the task & priority marked it in and then can be allocated it to your employees and when there is any action taken or any update done can be tracked from the admin account. Task management brings the effectiveness and efficiency in the workflow.
CRM allows you to create your employee account and manage them in a systematic hierarchy. Employee Management module allows you to track the entire work cycle of your employees from prospects, clients to task allocated to them and then actions of your employees. This can immensely assist in your regular business operation as you can monitor the work of your employee.
And Many More...
Easy to Customize
You can change the fields based on your business requirement in the lead field settings. You are free to add a new field or disable an existing field and reorder everything easily.
You can manage the unique data by enabling the contact number or email id as unique in the lead field settings page. You can also disable this function as per your business need.
Whenever you add a dropdown custom field, you can add the same field as a filter as well. You can do this by enabling the field in the list view and filter will be enabled automatically.
You can create your custom lead status based on your business requirement with the option to show the status in the order as per your need. This will be shown in the same order in grid view of the leads.
For every lead you are adding, you can add related files with the lead in an easy way. You can upload an image, document, pdf or any other acceptable formats for easy data access with the option to upload multiple files in one click.
You can select multiple items from the same segment for a individual search and all the data which matches the filter criteria will be displayed in the result. This will be useful in various instances.
Try It For Free
Try out the risk free trial with all the features for unlimited users and make a decision accordingly. There is no credit card or commitment required. We are sure that you will like our product.
Best CRM for hotel
Solid performers makes the powerful customer relationship management software for the hotel. We bring forth the best ideas to make the processes involved in the hotel much easier and also make the best strategies to fit in those ideas. We always aim in achieving profitable operations for all the hotel managements. Our CRM software for the hotel begins from the customer check in. Once the customer checks into the hotel, our software will pile up all the data and it will put into the software for your reference.
The journey of the customer as well the relationship of the customer with the hotel management is precisely noted for better references. Our CRM will best suit you for the successful hotel marketing and also we assist you by bringing the profitable operations through our software. The guests, the groups and the corporate clients will be managed easily with the best CRM software for the hotel management.
Why Solid performers?
Our CRM software will best suit you in the hotel management processes and at the same time we will design the software so that you can opt for easier integrations. The CRM you are looking for must fit into the existing system. It must have the capability to integrate with the existing system and hence the processes can be made as simpler as possible. Especially, for the hotel management processes, integrations will make a vital role to link with their existing system.
The CRM software must involve multi-channel operations. This will highly help you in maintaining the support system in your management. Our CRM software will make a note of all the communications between the clients across the email, in-person and text and also through online mode.
But will it include automations?
Automations are primarily the most important feature that is to be noted when you go for any CRM software. Solid performers will bring you the CRM software with all the automations, so that you don’t want to make the process complex while managing the hotel procedures.
Does automation reduces flexibility?
Not! When we make automation into the system, it will widen the flexibility of the software. Solid performers will always make the software that best suits into your existing system and also it must be capable enough to customize the system. You can add as many features as possible into the software and then you can adjust them according to the clients need. Any important feature to be added is welcomed into the system and they can delete or managed at any time you wish.
Some of the other facilities with the best CRM software for the hotel management are that, it is the most secure and the safest software. Since, solid performers go for the cloud based solutions; we indulge in bringing you the most secure software to manage your hotel processes. But at the same time when you use this software in your mobile you must not sacrifice the system’s quality and functionality. Solid performers consider this particular feature as one of their primary features.
In the hotel management systems, we empower the sales process and also the marketing processes. With this software you can also improve the on-property experience as a guest and also as the management team. As we build the software with the extreme customizable options, you can personalize the messages that you use to welcome the guest at any time and also make the automation functionality as per your wish. Solid performers will bring you the best CRM software for the hotel management processes and hence you can drive your revenue greatly.
When the catering and events are happening in a hotel, management processes are highly involved for the best guest experience. Any information that is being informed in the management will be circulated through the software, so that any point of time you can manage the guests arrived. The messages will be delivered to the team who are taking care of the management processes and also through our software you can stay updated for future references.
Improving the marketing team:
Whenever the guest arrives into the hotel, their data will be collected and then fed into the software to analyse and visualize by the team. All the inquiries, the leads, requests and the reservations can be checked at all times and also they can be updated easily at any time using the software. While taking care of the marketing management processes, we bring forth the automations also. When we take all the industries marketing team will play a major role in order to bring the business into light and make the business more profitable. Hence, we indulge the automation processes in the marketing process so that the most tiring work can be made very simply.
Greater customer experience:
The leads will book the hotel and from that point onwards they must be taken care of properly and the hotel management will always try to bring them the best customer experience. We make the best CRM software for the hotel management processes and we take steps to achieve the great customer experience. Once they book into a hotel, they will receive a confirmation mail stating that their booking is confirmed. All the data relating to the customer is fed into the software without fail. This is highly targeted so that we are not missing any data that makes a greater difference for the user experience. As they vacate from the hotel, they will get an email and the sms notification about the stay and the feedbacks are collected that will be useful for the hotel management to make them enhance in the future.