Support Ticket Management
Manage your Pre Sale and Post Sale function under one panel. Collect the tickets created by your clients directly from your website and allocate it automatically to your support team for quick & better closure of any issues.
Web Lead Form Integration Completion Tracking Notes & File Uploads Log & History of Communication Easy Allocation & multiple members
Managing the issues raised by your client for the product or service delivered is made simple with the help of our Ticketing Management System. You can automate an SMS or Email to be sent on receiving the ticket which will provide peace of mind to your clients. Automatic ticket ID will be created and progress of the ticket can be monitored in every instance including the time taken to resolve the ticket.
Build as you Need
We have provided you with the option to create the form based on your need. You can drag and drop and build your own form with all functions in minutes.
Time Tracking
You can track the end to end time spent on solving the ticket in an easy way. This includes both individual person contribution as well as the overall time.
Set Automatic Triggers
Our system does the work for you. Once any ticket is added, automated email or sms can be delivered to the customer. This automated action can be set for various criterias for every action performed.
Multi-select Filter
Filter the tickets based on various criterias which may be single or multiple. It is also easy to setup filters for custom created fields.
Set Priority
Assign various priority to the tickets and close the urgent ones on the high priority basis to avoidany critical situations.
Multiple Departments
You can also manage the tickets based on departments if your support team is large and want to segregate the tickets easily.
Try It For Free
Try out the risk free trial with all the features for unlimited users and make a decision accordingly. There is no credit card or commitment required. We are sure that you will like our product.
Progress Monitor
Monitor the progress of each and every ticket along with the competion percentage and the time spent on each ticket. Record everything including the commuication happened with the client for future references.
Web Form Integration
You can create a support ticket web form from the settings and embed it in your website inorder to automate the flow. Once your client raises the support ticket in the website, a new support ticket will be created in the CRM directly and you can also automate the allocation of the tickets to your employees.
And Many More...
Get to know about other Modules
Leads Management
Be a Solid Performer in managing your leads effectively and closing more leads with proven system.
Leads Management
Be a Solid Performer in managing your leads effectively and closing more leads with proven system.
