Web Support Form Management
You can integrate the support form to get the complaints and queries of the customers directly to the CRM. You can also set the auto allocated support queries for particular executive and send automated response to your customer by email or sms. Automation allows you to take quick action on your customer complaint.
Once the complaints are received, automated ticket ID is generated that you can share it to you customer via email or sms for tracking purpose. You can also allocate the support to multiple employee to resolve the issue.