Support Ticket Management
Support WebForm Integration with Autoresponse System
Managing the issues raised by your client for the product or service delivered is made simple with the help of our Ticketing Management System. You can automate an SMS or Email to be sent on receiving the ticket which will provide peace of mind to your clients. Automatic ticket ID will be created and progress of the ticket can be monitored in every instance including the time taken to resolve the ticket.
Build as you Need
Customize the fields based on your business easily. We have provided you with the option to create the form based on your need. You can drag and drop and build your own from with all functions in minutes.
You can track the end to end time spent on solving the ticket in an easy way. This includes both individual person contribution as well as the overall time.
Our system does the work for you. Once any ticket is added, automated email or sms can be delivered to the customer. This automated action can be set for various criterias for every action performed.
Filter the tickets based on various criterias which may be single or multiple. It is also easy to setup filters for custom created fields.
Create a webform from the CRM and integrate with your website easily. Collect all the tickets from your website directly in the CRM.
Assign various priority to the tickets and close the urgent ones on the high priority basis to avoidany critical situations.
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Try out the risk free trial with all the features for unlimited users and make a decision accordingly. There is no credit card or commitment required. We are sure that you will like our product.Get Started Now