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Support Ticket Management CRM Software

Support Ticket Management

Manage your Pre Sale and Post Sale function under one panel. Collect the tickets created by your clients directly from your website and allocate it automatically to your support team for quick & better closure of any issues.

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Best Support System

Managing the issues raised by your client for the product or service delivered is made simple with the help of our Ticketing Management System. You can automate an SMS or Email to be sent on receiving the ticket which will provide peace of mind to your clients. Automatic ticket ID will be created and progress of the ticket can be monitored in every instance including the time taken to resolve the ticket.

How it Works & Helps?
https://account.solidperformers.com/tickets
Support Ticket Management CRM Software

Amazing features

Retain & Monitor your existing clients by keeping them happy & progressive.

Build as you Need

Customize the fields based on your business easily. We have provided you with the option to create the form based on your need. You can drag and drop and build your own from with all functions in minutes.

Track Time

You can track the end to end time spent on solving the ticket in an easy way. This includes both individual person contribution as well as the overall time.

Automatic Triggers

Our system does the work for you. Once an enquiry is added, automated email or sms can be delivered to the lead. This automated action can be set for various criterias for every action performed.

Multi-Select Filters

Filter the lead based on various criterias which may be single or multiple. It is also easy to setup filters for custom created fields for better understanding.

Web Form Integration

Create a webform from the CRM and integrate with your website easily. Collect all the tickets from your website directly in the CRM.

Set Priority

Assign various priority to the tickets and close the urgent ones on the high priority basis to avoidany critical situations.

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Try out the risk free trial with all the features for unlimited users and make a decision accordingly. There is no credit card or commitment required. We are sure that you will like our product.

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